At our store, we stand behind the quality of our ergonomic chairs. We want you to be completely satisfied with your purchase. If the chair isn't the right fit for you, we are here to help.
1. 30-Day Return Window
You have 30 days from the date of delivery to initiate a return request. To be eligible, the chair must be:
- In brand-new, resalable condition.
- Unassembled (or carefully disassembled) and free from any scratches or wear.
- Packed in its original factory packaging with all parts and manuals included.
2. Return Shipping Costs (Important)
Because of the significant weight (32kg+) of our ergonomic chairs, shipping costs are substantial.
- Customer Change of Mind: If you decide to return the chair due to personal preference (e.g., color, "not what I expected," or no longer needed), the customer is responsible for the return shipping fees.
- Original Shipping Fees: Please note that the original shipping fees (Air or Sea) paid at the time of purchase are non-refundable.
- Restocking Fee: A [10%-15%] restocking fee may apply to cover the cost of inspection and repackaging for heavy goods.
3. Damaged, Defective, or Incorrect Items
If your chair arrives with a manufacturer defect or was damaged during transit:
- Do not worry! We will take full responsibility.
- Please take clear photos/videos of the damage and contact us at [Your Support Email] within 48 hours of delivery.
- We will send replacement parts or a complete new unit at zero cost to you. You will not be charged any extra shipping fees in this case.
4. How to Initiate a Return
- Email Us: Contact our support team at [Your Support Email] with your order number and reason for return.
- Review: We will review your request within 2 business days.
- Ship It Back: Once approved, we will provide you with the return address. Given the weight, we recommend using a carrier that provides tracking and insurance.
- Inspection: Once the chair arrives at our warehouse, our team will inspect it to ensure it meets the return criteria.
5. Refunds
Once the inspection is complete (usually within 3-5 business days), we will issue a refund to your original payment method. Depending on your bank, it may take 5-10 business days for the credit to appear on your statement.
