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Refund & Return Policy

At ergonomicofficechair.co, we believe everyone deserves a healthy and comfortable sitting experience. Since our ergonomic office chairs are shipped directly from our premium manufacturing partners in China to your doorstep, we’ve designed a flexible policy to ensure your satisfaction while maintaining efficiency.

1. The 30-Day "Comfort Trial"

We want you to love your new chair. You have 30 days from the date of delivery to decide if it’s the right fit for your body.

  • Eligible Returns: To be eligible for a full refund, the chair must be in like-new condition, unassembled (if possible), and in its original packaging.

  • Change of Mind: If the chair just isn't "the one," we accept returns. However, because our chairs are bulky and shipped internationally, the customer is responsible for the return shipping costs to our designated warehouse.

2. Damages & Quality Issues (Our Promise)

If your chair arrives with any "battle scars" from its journey, don't worry! We've got you covered:

  • Transit Damage: If the box or chair arrives damaged, please take photos and contact us within 48 hours.

  • Defective Parts: If a gas lift, wheel, or armrest isn't working perfectly, we won't ask you to ship the whole chair back. We will ship out replacement parts for free via express courier immediately.

  • Full Replacement: In rare cases where the chair is functionally compromised, we will arrange a full replacement or a 100% refund at no extra cost to you.

3. Flexible Solutions (The "No-Hassle" Option)

We know international returns can be a headache. If you’re not 100% satisfied but want to avoid the high cost of return shipping, we offer:

  • Partial Refunds: Keep the chair, and we’ll give you a partial refund (e.g., 20-40%) to compensate for any minor dissatisfaction.

  • Gift Credit: We can issue a store credit higher than your refund value for your next purchase or to give to a friend.

4. How to Start a Return

  1. Contact Us: Email our support team at [Your Email Address] with your order number.

  2. Evaluation: Our team will review your request within 2 business days.

  3. Shipping: If a return is approved, we will provide you with the return address and instructions.

5. Refund Processing

Once we receive and inspect your return, your refund will be processed back to your original payment method within 5-7 business days. Please note that your bank or credit card company may take additional time to post the transaction.